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Frequently Asked Questions

Returning Viscometer

Rheology Handbook

Model DV-10 Support

Older Viscometer Support
 

Hercules TS-1 Support


General Troubleshooting

  1. Cup resists attachment and detachment from Cup Holder.

  2. Spindle Housing tracks poorly.

  3. Bob does not rotate when running a test.

  4. Power switch indicator or LEDs do not light up when the power is turned on (and unit is properly plugged in).

  5. The viscometer is making a high pitch noise.


Cup resists attachment and detachment from Cup Holder.

Likely Cause:  Dried sample material in and around the Cup Holder.
Solution:  Clean thoroughly with steel wool.

Likely Cause:  Bur has formed on Cup's camlock groove.
Solution:  File bur off.

Like Cause:  Cup is bent.
Solution:  Replace with a new cup immediately.



Sprindle Housing tracks poorly.

Likely Cause:  Sample material on Slide.
Solution:  Clean thoroughly with stiff brush.

Likely Cause:  A bur has formed on the Slide.
Solution:  Use fine sandpaper or emery cloth to remove bur and lubmircate.
 
 Bob does not rotate when running a test.
 
Likely Cause: DC fuse (located in back of unit) has blown.
Solution: Replace with AGC 20 fuse only.



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Power switch indicator or LEDs do not light up when the power is turned on (and unit is properly plugged in).

Likely Cause: AC fuse is blown.
Solution: Contact Kaltec's Service Department before replacing.


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The viscometer is making a high pitch noise.

Likely Cause: DC fuse (located in back of unit) has blown.
Solution: Replace with AGC 20 fuse only.


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22425 Heslip Drive
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t: 248.349.8100
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